Immediately improve your customer service skills with the online version of our instructor-led customer service training program: Customer Service Excellence.

This online customer service training program consists of six comprehensive, easy-to-navigate modules based on our onsite customer service training program.

• What Is "Service" and Why Is It Important?
• The Basics of Customer Service
• Body Language and Customer Service
• Choosing Your Words Wisely
• Listening and Dealing with Challenging Customers
• Measuring Service Results
• Managing Stress

Each online training unit includes lectures and quizzes to explore various aspects of writing better email messages.  On average, the course takes between one and a half to two hours to complete.

Objectives

At the program's conclusion, you should be able to:

• Describe exceptional customer service.
• Identify the benefits of great customer service.
• Recognize barriers to the delivery of outstanding customer service.
• Adapt to specific customer behavior styles.
• Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
• Describe techniques for dealing with angry or upset customers.
• Develop a personal action plan to improve customer-service skills.